Support

Email us the domain name and who it's currently with. We'll tell you what's needed, usually an authorisation code from your current provider and a confirmation email you have to click. Transfers are free; you only pay the renewal when it comes due.

We send the exact server settings when your mailbox is created. Lost them? Email us and we'll resend. Don't guess at the settings, they differ per package.

Tell us the domain and roughly when it started. Check first whether it's the whole site or just email, and whether other people see it too. That one detail usually halves the time to a fix.

We email you before a domain or hosting package is due. Domains renew annually, hosting on whichever cycle you chose. If a renewal lapses the name can be expensive or impossible to get back, so don't ignore those emails.

Possible, and it needs written confirmation from both the current and new owner. Email us and we'll send you what to sign.

Send us the PayFast reference from your confirmation email. Payments occasionally confirm slowly; if something genuinely failed we'll see it in our logs and fix it the same day.